Eni Gas e Luce

€8.5M($9.2M USD)final

Date Issued

2020-01-17

Regulation

Authority

Italian Data Protection Authority (Garante)

Country

Italy

Violation Type

Non-compliance with lawful basis for data processing

Currency

EUR

Violation Summary

The Italian Data Protection Authority (Garante) imposed two fines of €11,5 million total on Eni Gas and Luce because of the unlawful processing of personal data during an advertising campaign as well as for the activation of unsolicited contracts. This first fine of €8,5 million was issued for the unlawful processing of personal data in the context of a marketing campaign. The company made promotional calls without the consent of the contacted people and refused to acknowledge people’s wishes to be added onto a “do not contact” list. The company also did not provide an opt-out procedure for these unsolicited calls. The DPA also determined that the company lacked sufficient technical and organizational measures to protect users’ personal data. Data was also processed longer than the allowed retention period. According to the DPA, some data was also collected from third party entities that did not have consent from the data subjects to disclose that data.

Articles Violated

Art. 5 GDPRArt. 6 GDPRArt. 17 GDPRArt. 21 GDPR

Other Fines for Eni Gas e Luce

DateRegulationAmount (USD)Type
2020-01-17GDPR$3,240,000Non-compliance with lawful basis for data processing
2019-12-11GDPR$9,180,000Non-compliance with lawful basis for data processing
2019-12-11GDPR$3,240,000Non-compliance with lawful basis for data processing